“Content marketing is all the marketing
that’s left.” – Seth Godin
Well, when it comes from one of the most prominent names
in marketing, you cannot ignore it. I am sure you have heard a lot about the
importance and relevance of content marketing. Let us look at some holistic
stats on content marketing –
- If you create more customized content, 78% of consumers will trust your brand
- According to DemandMetric, content marketing costs 62% less than traditional marketing and generates about 3 times as many leads.
- As per the Content Marketing Institute, 70% of B2B marketers plan to create more content in 2017 compared to 2016.
- 80% of business decision makers prefer to get company information in a series of articles versus an advertisement. -Stratabeat
While all these stats look amazing and enough to convince
any B2B business to adopt content marketing, more often than not, there is a
bit of hesitance, ignorance, and skepticism – possibly because of the lack of
understanding on how exactly to proceed on that. However, when done right, it
can result in more traffic to your website, more conversions, and improved search
rankings for your site.
In this blog post, I try to cover the why and how of B2B
content marketing and also share some tips to help you make your B2B content
marketing program more successful.
What is Content Marketing?
Content Marketing Institute gives a very nice definition of
Content marketing –
“Content marketing is a strategic marketing
approach focused on creating and distributing valuable, relevant, and
consistent content to attract and retain a clearly-defined audience — and,
ultimately, to drive profitable customer action.”
To understand content marketing better – let us understand
the role it plays in the buying cycle. A typical buying cycle includes
Awareness (Making the customers aware that a solution to their need exists),
Consideration (Customer does the research and starts comparing different
solutions), and Purchase (Customer makes the decision and the transaction
happens).
Traditionally, all the stages were heavily driven by
sales. Today, the buyer is more informed than before. The buyers do their own
research, find the content that answers their questions, and if they find value
in the content, they approach the vendor directly. Now, two things have changed
here: one, the buyers are not engaging in any sales tactics since the beginning
and two, they have already made up their mind before they even contact the
vendor.
Content marketing, thus, plays a vital role in the
awareness and consideration stages of the buying cycle.
How is B2B Content Marketing Different than B2C Content Marketing?
Now that we understand that content marketing is important
and critical, let us understand how content marketing is different for B2B
businesses –
- B2B sales cycle is complex and involves multiple decision makers. Therefore, it becomes very important to create the content which talks to specific category of decision makers and answers their questions. This also means that you need to create various different types of content to address the questions of various decision makers.
- B2B content requires understanding of the specific product and service. Therefore, the B2B content writers need to closely interact and work with the subject matter experts to create the valuable content.
- The content you create cannot be about your product or service – it needs to provide answers to the questions of your target audience. Before writing the content, it, therefore, is important that you know their questions and needs.
- One of the prime objectives of the B2B content is to build value and trust – hence, it cannot be promotional.
- B2B content should help in building the thought leadership of the brand –therefore, the content needs to have a lot of maturity and depth.
- B2B content marketing also requires a closer alignment with the sales and should help in generating leads for the sales teams.
Guide to Defining the Content Strategy
Your content marketing strategy should include the
following steps
•
Define
the target audiences, goals, and buying stages – your content needs to address
all these points.
•
Identify
the SEO keywords and phrases – if you want your content marketing strategy to
help in your site ranking, it is advisable that you identify a list of keywords
and phrases which are used by your buyers and use those judiciously within your
content pieces. Of course, be careful about not stuffing your content pieces
with keywords – that does not work anymore.
•
Define
and stick to editorial calendars outlining the content pieces, objectives of
those pieces, target audience, timelines, formats etc. This will help you
streamline your efforts for maximum results. It will also help you in content
reuse.
Traits of B2B Content Writer
Considering the fact that B2B content marketing is quite
different than B2C content marketing, when you build your B2B content writing
team, you need to look for specific traits. Apart from their writing talents,
you need to also check their storytelling skills, they ability to connect and
capture information from the subject matter experts, and their understanding of
social media and various tools and technologies. I have written more in detail
on this topic in a separate blog post.
Types of B2B Content
Here
is a quick list of various types of content which you can create –
- Blog articles – Blog articles are the most common form of content which you can create. The articles reside on your website and help in enhancing the search ranking of the site. Typically, the articles should be in the range of 800-1000 words, should include images and provide answer to specific questions of your target audience. Blogs which provide educational content are excellent for establishing thought leadership.
- Whitepapers and eBooks – Whitepapers and eBooks are more in-depth form of content and more authoritative reports than blogs. Typically, whitepapers and eBooks address specific business issues in more depth. These are excellent resources for demonstrating technical or business knowledge. You can make these available on request and use these as weapons for your specific lead generation campaigns.
- Infographics – Since infographics are highly visual in nature and need to be very well researched, these form a good resource for establishing your thought leadership. You can use these to create awareness and drive traffic to your website.
- Webinar and Podcasts – I would term these as secret weapons of your marketing. Since webinars and podcasts offer a great opportunity to learn from experts, these are preferred a lot by various buyers during their research phase. You can use webinars to share your expertise and experiences. These are brilliant avenues to generate qualified leads and move the prospects up in the interest ladder.
I will soon write a more detailed post on various types of
content to be used in B2B.
Closing Thoughts
“Content marketing
is a commitment, not a campaign” – Jon Buscall
I think this quote summarizes the essence of content
marketing. You need to have a long-term strategy, meticulous planning, flawless
execution, and continuous monitoring to make sure that your content marketing
efforts are successful.
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